Service 05 — Care
Monitoring & support
Install day is the easy part — Tuesday three years later is the test. Our monitoring watches every switch, AP and circuit around the clock, and a human engineer answers when you call. Most faults are fixed before your team notices.
- Coverage
- 24/7 monitoring · business-hours desk
- Best for
- Businesses without in-house IT
- Plans
- Monthly, per-site, no lock-in
Overview
We notice before you do
Every device we manage reports into our monitoring platform: uptime, temperature, port errors, WAN latency, AP load, expiring certificates. Thresholds are tuned per site, so alerts mean something — not noise at 3am.
When something breaks, you call one number and reach an engineer who can already see your network — not a script-reader. Remote fixes land in minutes; if hands are needed on site, we dispatch from Austin same-day.
What’s included
Always-on care
01
24/7 device monitoring
Switches, APs, firewalls and circuits polled continuously with sane thresholds.
02
Proactive maintenance
Firmware, backups and certificate renewals handled on schedule.
03
Engineer-led helpdesk
One number, real engineers, remote fix in minutes for most issues.
04
Same-day callouts
On-site dispatch across the Austin metro when remote isn’t enough.
05
Quarterly health reviews
Plain-language reports: incidents, capacity trends and next upgrades.
06
Moves, adds & changes
New starters, new desks, new VLANs — small changes without the tickets queue.
Process
How we deliver it
01
Onboard
We adopt your devices, document the network and set baselines.
02
Watch
Monitoring goes live; alerts route to our engineers first.
03
Respond
Remote fix in minutes, callout same-day, updates as we go.
04
Review
Quarterly reports keep capacity and risks visible, never surprising.
Related services
No in-house IT? No problem.
One monthly plan covers monitoring, maintenance and a helpdesk that answers.