Hospitality — Hotel-wide Wi-Fi
Beacon House
- Client
- Beacon House Hotel
- Location
- Austin, Texas
- Scope
- Survey · Wi-Fi · guest portal
Overview
Five floors, zero dead rooms
Beacon House is a 120-room boutique hotel whose reviews kept mentioning one thing: the Wi-Fi. Guests couldn’t stream in corner rooms, the conference floor dropped during events, and the front desk fielded the complaints.
We rebuilt wireless end to end — predictive design, new cabling to every AP location, cloud-managed access points and a branded guest portal — floor by floor, without closing a single room.
Challenge
Concrete, mirrors, full occupancy
Thick concrete slabs between floors, mirrored walls in every suite and a fully booked hotel meant no noisy daytime work and no signal behaving the way textbooks say it should. The old system — a handful of ISP routers per floor — collapsed every evening at check-in rush.
Approach
Surveyed, staged, silent
- 01 — Predictive model on architectural plans set AP count and positions per floor.
- 02 — New Cat6A drops pulled overnight to each AP location; day guests heard nothing.
- 03 — Staff, guest, conference and IoT networks segmented with per-device limits.
- 04 — Validation walk with survey gear; power and channels tuned until corner rooms passed.
Outcome
Complaints stopped; reviews mention the Wi-Fi positively
Validated coverage
Every room and meeting space measured against design targets at handover.
Branded guest portal
One-tap login with fair-use limits that keep streamers from crowding others out.
Monitored 24/7
Beacon House stayed on a care plan — we see AP faults before the night desk does.
Related work
Running a venue with Wi-Fi complaints?
We’ll survey it and show you the fix — room by room.