Retail — Multi-site rollout
Marlowe Retail
- Client
- Marlowe Retail Group
- Location
- Central Texas, 6 sites
- Scope
- Template design · 6 rollouts · VPN
Overview
Six stores, one template
Marlowe’s six homeware stores had grown organically: six ISPs, six password schemes, tills sharing Wi-Fi with shoppers. Head office couldn’t see stock systems, and every fault meant a phone call to whoever set that store up years ago.
We designed one store template — firewall, switching, APs, tills VLAN, guest portal — then rolled it out identically across all six sites with a site-to-site VPN back to HQ.
Challenge
Trade while we rebuild
Stores trade seven days a week and tills can’t go dark mid-Saturday. Each site had different cabling, different ISP contract dates and a different back-room cupboard. The rollout had to be night work, store by store, with a rollback plan in the van every time.
Approach
Pilot, clone, repeat
- 01 — Flagship store rebuilt first as the pilot; configs hardened from real trade.
- 02 — Template cloned to five more sites — same VLANs, same SSIDs, same portal.
- 03 — Tills isolated on their own VLAN with priority queuing at peak.
- 04 — All six adopted into one cloud dashboard HQ can actually read.
Outcome
HQ can finally see every till
Identical estates
One template everywhere — any engineer can support any store.
Tills protected
Point-of-sale segmented and prioritised, even on Small Business Saturday.
Single dashboard
Six sites, one pane of glass, with our monitoring watching overnight.
Related work
Multiple sites, multiple headaches?
One template can standardise them all — starting with a pilot store.